We ship via UPS and Canada Post within 1-2 business days of receiving the order from our warehouse in Ottawa. You will be sent a tracking # once it ships.
FAQs
Got Questions? We're happy to help.
HOW DO YOU SHIP YOUR PRODUCT?
ARE THERE SHIPPING CHARGES?
Shipping is $8.95 across CANADA, FREE SHIPPING if order is over $70. Bundle with other items to receive Free Shipping.
HOW CAN I TRACK MY PACKAGE?
After your order is shipped, we will email you a confirmation which includes the tracking number. You can click on the tracking number and it will update you on the tracking status.
CAN I RETURN THIS PRODUCT?
Yes, if you don't love your new mugs, you can return it within 30 days. Our full return policy is below in the footer.
ARE MCINTOSH MUGS DISHWASHER & MICROWAVE SAFE?
Yes they are!
*one exception, we recommend washing Klimt the Kiss mugs by hand.
I AM BUYING THIS AS A GIFT. ARE THE PRICES INCLUDED ON THE PACKING SLIP?
No, prices are not included on the packing slip that is sent. Just the name of the purchaser, name of the recipient, product name(s) and any note that is put on the order. Perfect for gifting!
Enter your note at the bottom of the cart before proceeding to checkout.
